Get in Touch
We're here to help.
Questions about an order, sizing advice, or anything else — reach out and a real person will get back to you within 1–2 business days.
Contact
General
hello@thesoleroom.comOrders & Support
support@thesoleroom.comReturns
support@thesoleroom.comPhone
(571) 762-2005Business address
HFS Commerce LLC
8911 Falls Road, Potomac, MD 20854, United StatesResponse Time
Within 1–2 business days
Common Questions
Once your order ships you'll receive a confirmation email with a tracking number. You can also look up your order status on any major carrier's website using that number.
Eligible items can be returned within 30 days of delivery. Items must be unworn, in original condition and packaging with all tags attached. Final-sale items are excluded. Email support@thesoleroom.com with your order number to get started.
Orders ship within 24 hours on business days, Monday through Friday. We do not ship on weekends. Standard delivery is estimated at 5–8 business days total from payment confirmation, including handling. Shipping is free on all orders. Delivery estimates may vary due to carrier delays.
Yes — we offer size and color exchanges on unworn items within 30 days. Email support@thesoleroom.com and we'll sort it out.
Email support@thesoleroom.com within 48 hours of delivery with your order number and a photo of the damage. We'll resolve it at no cost to you.
We currently ship within all 50 United States, including Alaska and Hawaii. We do not ship internationally.