Privacy Policy

When you place an order or interact with our website, we may collect:

• Name, email address, and phone number
• Shipping and billing address
• Payment information (processed securely by our payment processor; we do not store card numbers)
• Order history and preferences
• Device type, browser, and IP address for security and analytics purposes

We use your information to:

• Process and fulfill your orders
• Send order confirmation and shipping notifications
• Respond to customer service requests
• Improve our website and product offerings
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We use cookies and similar technologies to maintain your shopping cart and wishlist, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

We implement industry-standard security measures including HTTPS encryption to protect your personal information during transmission. Payment data is handled exclusively by our PCI-compliant payment processor and is never stored on our servers.

How long we keep your data: We retain account and order information for as long as your account is active or as needed to provide services, resolve disputes, prevent fraud, and comply with legal obligations. Order records are retained for a minimum of 7 years to satisfy tax and accounting requirements. You may request deletion of your account data at any time (see §6); however, we may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

We use the following third-party services in the operation of our store:

• Stripe — payment processing (receives payment card data and billing address)
• Brevo — transactional email delivery (receives your email address and name)
• EasyPost — shipping label generation (receives buyer and seller names and full shipping addresses to create carrier labels)

Each service has its own privacy policy governing the information they receive.

You have the right to request access to, correction of, or deletion of your personal data. To submit a request, email us at privacy@thesoleroom.com. We will respond within 30 days.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., completing a transaction, detecting fraud, complying with legal obligations).
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: TheSoleRoom does not sell or share your personal information with third parties for cross-context behavioral advertising. You do not need to take any action to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Categories of personal information collected: Identifiers (name, email, IP address); commercial information (purchase history, browsing behavior); internet or network activity (device type, browser); geolocation data (shipping address/state). We do not collect sensitive personal information as defined under CPRA.

To exercise your California privacy rights, email privacy@thesoleroom.com with the subject line "California Privacy Request." We will verify your identity before processing your request and respond within 45 days as required by law.

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the revised policy.

For privacy-related questions, contact us at privacy@thesoleroom.com.