Shipping & Returns
Policies & Information
Shipping
We ship to all 50 US states. The Sole Room dispatches orders from its inventory within 24 hours on business days, Monday through Friday, after payment confirmation. We do not ship on Saturdays or Sundays. Weekend orders are processed when shipping resumes on Monday.
| Method | Estimated Delivery from Payment Confirmation | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days total, including handling | Free on all orders |
The 5–8 business-day delivery estimate includes handling; it is not an additional transit period after dispatch. Once your order ships you will receive a tracking number by email. Delivery times are estimates and may vary due to carrier delays or weather conditions.
Returns
We accept returns on eligible items within 30 days of delivery. Items must be unworn, in original condition, and in their original packaging with all tags attached. Items marked “Final Sale” are excluded; see the non-returnable items below and the return terms on the product page.
To initiate a return, email us at support@thesoleroom.com with your order number and reason for return. We will send you a prepaid return shipping label within 1–2 business days.
Exchanges
We offer size and color exchanges on unworn items within 30 days of delivery. Contact us at support@thesoleroom.com to arrange an exchange. Exchanges are subject to inventory availability and our approval.
Non-Returnable Items
- Items marked "Final Sale"
- Items that have been worn, washed, or altered
- Items returned without original packaging or tags
- Items returned after 30 days of delivery
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Your bank or card issuer may take additional time to post the credit.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email support@thesoleroom.com within 48 hours of delivery with photos and your order number. We will resolve the issue promptly at no cost to you.
Lost Packages
Package Lost In Transit
If your tracking shows no movement for 7+ business days and the carrier confirms the package is lost before delivery, The Sole Room will issue you a full refund. You do not need to file anything with the carrier; we will handle the carrier claim.
To open a lost-in-transit claim, email support@thesoleroom.com with your order number and tracking details. Claims must be opened within 30 days of the estimated delivery date.
Package Marked Delivered But Missing
Once the carrier scans your package as Delivered to your address, our shipping obligation is generally fulfilled. The Sole Room is not responsible for packages stolen after confirmed delivery (porch theft), subject to any rights you may have under applicable law. Contact us if you believe the carrier misdelivered your order so we can help investigate.
If your package shows delivered but you cannot locate it, we recommend:
- Checking with neighbors, building management, or a secure parcel area
- Waiting 24 hours — carriers occasionally scan early
- Filing a claim directly with the carrier using the tracking number in your confirmation email
- Contacting your homeowner's or renter's insurance, which may cover porch theft
Taxes
The Sole Room collects and remits sales tax where required by applicable state and local law.
Sales tax is calculated based on the shipping destination and will be reflected in your final order total at checkout. Tax rates vary by state and locality. Orders shipped to states with no sales tax will show no tax charge.
For questions about tax charges on a specific order, contact us at support@thesoleroom.com.