Shipping & Returns
Policies & Information
Shipping
We ship to all 50 US states. All orders are dispatched by the seller within 1–3 business days of payment confirmation.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Free on all orders |
Once your order ships you will receive a tracking number by email. Delivery times are estimates and may vary due to carrier delays or weather conditions.
Returns
We accept returns within 30 days of delivery. Items must be unworn, in original condition, and in their original packaging with all tags attached.
To initiate a return, email us at support@thesoleroom.com with your order number and reason for return. We will send you a prepaid return shipping label within 1–2 business days.
Exchanges
We offer size and color exchanges on unworn items within 30 days of delivery. Contact us at support@thesoleroom.com to arrange an exchange. Exchanges are subject to seller availability and approval.
Non-Returnable Items
- Items marked "Final Sale"
- Items that have been worn, washed, or altered
- Items returned without original packaging or tags
- Items returned after 30 days of delivery
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Your bank or card issuer may take additional time to post the credit.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email support@thesoleroom.com within 48 hours of delivery with photos and your order number. We will resolve the issue promptly at no cost to you.
Lost Packages
Package Lost In Transit
If your tracking shows no movement for 7+ business days and the carrier confirms the package is lost before delivery, you are fully covered. The seller is required to issue you a full refund under TheSoleRoom's Buyer Protection Policy. You do not need to file anything with the carrier — that is the seller's responsibility.
To open a lost-in-transit claim, email support@thesoleroom.com with your order number and tracking details. Claims must be opened within 30 days of the estimated delivery date.
Package Marked Delivered But Missing
Once the carrier scans your package as Delivered to your address, the seller's shipping obligation is fulfilled. TheSoleRoom does not hold sellers responsible for packages stolen after delivery (porch theft) or misdelivered by the carrier.
If your package shows delivered but you cannot locate it, we recommend:
- Checking with neighbors, building management, or a secure parcel area
- Waiting 24 hours — carriers occasionally scan early
- Filing a claim directly with the carrier using the tracking number in your confirmation email
- Contacting your homeowner's or renter's insurance, which may cover porch theft
Taxes
TheSoleRoom operates as a marketplace facilitator. Under US marketplace facilitator laws, we are responsible for collecting and remitting applicable sales tax on behalf of our sellers — you never need to handle sales tax yourself.
Sales tax is calculated based on the shipping destination and will be reflected in your final order total at checkout. Tax rates vary by state and locality. Orders shipped to states with no sales tax will show no tax charge.
For questions about tax charges on a specific order, contact us at support@thesoleroom.com.